Multi-Entity Support

ABOUT

Business looking to expand their global operations need a seamless solution that takes care of subscription billing, invoicing, taxation, accounting, branding and more. This is specifically what multi-entity support from Chargebee enables for its merchants.

TEAM

Research and Insights

Key Insights

Companies are accelerating the pace of going international, which is typically in the middle of their third year of operations

Sales and finance users responsible for multiple regions had to navigate through several Chargebee sites.

If the business has standardised business rules across the globe, master data like site configurations, billing rules will have to maintained in several sites, leading to duplication of effort

Feedback and Early Adopter Program

While we were designing this new capability, we received feedback from existing customers and prospects.

Once the application was developed and tested, we launched an early adopter program to receive feedback that came from real-time use of the new capability.

Some experience areas I had worked on

Enabling multi-entity and creating entities

The site administrator can enable this capability to start creating multiple business entities and managing their associated business rules.

Configuration management

The admin for a business entity can then leverage the setup at the site and customise business rules specific to his/her business entity.

Managing team members

As a business entity administrator or site administrator, one can provide role based access to the members of the team.

Transferring configurations

This tool will enable our implementation specialists to test, move configuration across business entities, in the spirit of consolidating and streamlining the setup.

Entity specific branding

This enables the business entities to have their custom branding elements such as logos, icons and colour that go out on invoices, emails, checkout experiences etc.

Results and Impact

We have 15 customers who have come on board thus far

This core capability was instrumental in a 1M dollar contract renewal for a key client